Refund policy

Refund Policy

At Pawza Club, every product is made to order and printed specifically for you after your purchase is placed. Because each item is custom-produced, we are unable to accept returns or exchanges due to a change of mind, personal preference, or an incorrect size selection.

However, we stand behind the quality of every product we sell. If there is a problem caused by production, printing, fulfillment, or shipping, we will make it right.

What We Cover

We offer a free replacement or a full refund if your order experiences any of the following issues:

  • The item arrives damaged, torn, stained, or structurally defective

  • The item has a printing defect, such as a faded print, misaligned design, or incorrect colors

  • You receive the wrong item, design, style, size, or color

  • Your package is confirmed lost in transit and was never delivered

All issues must be reported within 30 days of the delivery date.

How to Submit a Claim

To report an issue with your order:

  1. Email us at support@pawzaclub.com with the subject line: “Order Issue – [Your Order Number]”

  2. Include your order number and a brief description of the issue

  3. Attach clear photos showing the item and the defect or incorrect product

  4. Our support team will review your claim within 2–3 business days

If your claim is approved, you may choose between:

  • A free replacement shipped at no additional cost

  • A full refund issued to your original payment method

Claims submitted without clear photos may not be processed. We may request additional information or photos before approving a claim.

What We Do Not Cover

The following situations are not eligible for a refund, return, exchange, or free replacement:

  • Incorrect size selected at checkout: Please review the size guide carefully before ordering. We do not offer size exchanges for incorrectly selected sizes.

  • Slight color variations: Product colors may appear slightly different depending on your device, screen settings, lighting, or the printing process. Minor color differences are not considered defects.

  • Change of mind: Because every item is printed specifically for each order, we cannot accept returns based on personal preference.

  • Normal wear and tear: Damage caused by use, improper washing, or failure to follow the care instructions is not covered.

  • Sale items and gift cards: Gift cards are non-refundable. Unless required by applicable law, discounted and final-sale items are not eligible for return due to personal preference.

Size Issues

We strongly recommend reviewing the Size Guide before placing your order. Each product page includes a detailed size chart with measurements in inches.

Please compare the listed measurements with a shirt you already own and like, rather than choosing a size based only on your usual size.

For help choosing the correct size, contact us at support@pawzaclub.com before placing your order. We will be happy to help you find the best fit.

Refund and Replacement Timeline

Once your claim has been approved:

  • Replacement orders are typically produced and shipped within 3–5 business days

  • Refunds are typically processed within 3–5 business days

  • After processing, the refund may take an additional 5–7 business days to appear on your original payment method, depending on your bank or payment provider

Shipping times for replacement orders may vary depending on the destination.

European Union — 14-Day Cooling-Off Period

For eligible orders shipped to the European Union, customers may have the right to cancel or return an order within 14 days of receiving it, in accordance with applicable EU consumer law.

To request a return, contact us at support@pawzaclub.com within 14 days of receiving your order.

Returned items must be unworn, unused, unwashed, and in their original condition, with any original tags and packaging included.

Certain personalized, customized, or made-to-order products may be excluded from the statutory right of withdrawal where permitted by applicable law.

Contact Us

Have a question or concern about your order? Our support team is here to help.

Email: support@pawzaclub.com
Response time: Within 24–48 hours, Monday through Friday