Shipping Policy

At Pawza Club, every product is made to order and printed specifically for you. We work to process, produce, and deliver each order as quickly and reliably as possible.

Please review the information below before placing your order.

Order Processing and Production

After your order is placed, it typically takes 2–5 business days to verify, print, inspect, and package your items.

Because our products are made on demand, production times may vary slightly during holidays, promotional periods, or times of unusually high order volume.

Business days do not include weekends or public holidays.

Estimated Shipping Times

Estimated delivery times begin after your order has completed production and has been handed over to the shipping carrier.

United States

Standard shipping within the United States typically takes:

3–7 business days

International Orders

International delivery typically takes:

7–21 business days

Delivery times may vary depending on the destination country, carrier availability, customs processing, and local postal services.

All delivery estimates are provided as guidelines and are not guaranteed.

Shipping Rates

Shipping costs are calculated at checkout based on factors such as:

• Your delivery location

• The number and type of items ordered

• The available shipping method

• The weight and size of the package

Free shipping may be available during selected promotions or when your order meets the minimum purchase requirement displayed on our website.

Expedited shipping may be offered for eligible destinations at an additional cost. Available options and prices will be shown at checkout.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number.

Tracking information may take up to 48 hours to update after the carrier receives your package.

In some countries, tracking updates may be limited after the package is transferred to a local postal carrier.

Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, processing fees, or other charges imposed by the destination country.

These charges:

• Are determined by local customs authorities

• Are not included in the product price or shipping fee

• Are the responsibility of the customer

Pawza Club has no control over these charges and cannot estimate them in advance.

Shipping Delays

Although we work hard to deliver orders within the estimated time frame, delays may occur due to circumstances outside our control, including:

• Severe weather

• Holiday shipping volume

• Customs inspections

• Carrier service disruptions

• Transportation delays

• Incorrect or incomplete address information

• Local postal service delays

A delay in tracking updates does not necessarily mean that a package has been lost.

Incorrect or Incomplete Addresses

Please review your shipping address carefully before completing your purchase.

Pawza Club is not responsible for orders that are delayed, returned, or delivered incorrectly because the customer provided:

• An incorrect street address

• An incomplete address

• An incorrect apartment or unit number

• An incorrect postal code

• An outdated delivery address

If you notice an address error, contact us immediately at support@pawzaclub.com.

We will try to update the address before production or shipment begins, but changes cannot be guaranteed once the order has entered fulfillment.

If a package is returned because of an incorrect or incomplete address, the customer may be responsible for additional shipping costs before the order can be resent.

Lost Packages

If your tracking information shows no meaningful movement for an extended period or your package has not arrived within the expected delivery window, contact us at support@pawzaclub.com.

Please include:

• Your order number

• Your full name

• Your delivery address

• Your tracking number, if available

We will review the shipment and work with the carrier or fulfillment provider to determine the appropriate resolution.

Packages confirmed as lost in transit may qualify for a free replacement or full refund under our Refund Policy.

Damaged Packages or Items

If your order arrives damaged, contact us within 30 days of delivery.

Please provide:

• Your order number

• A description of the issue

• Clear photos of the damaged product

• Photos of the outer packaging, when relevant

• A photo of the shipping label, when available

Approved claims may be resolved with a free replacement or a full refund to the original payment method.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

1. Check around the delivery area, mailbox, porch, garage, or building reception

2. Ask household members, neighbors, or building staff

3. Allow one additional business day, as some carriers mark packages as delivered before completing the delivery

4. Contact the shipping carrier for additional delivery information

If the package is still missing, contact us at support@pawzaclub.com, and we will help review the situation.

Pawza Club is not responsible for packages that are lost or stolen after being correctly delivered to the address provided at checkout.

Multiple Packages

Orders containing multiple items may occasionally be shipped in separate packages.

In this situation, you may receive:

• More than one tracking number

• Items on different delivery dates

• Separate shipping confirmation emails

You will not be charged additional shipping fees when an order is divided into multiple shipments by our fulfillment provider.

Order Changes and Cancellations

Because orders may enter production shortly after they are placed, we cannot guarantee that an order can be changed or canceled.

Contact us at support@pawzaclub.com as soon as possible if you need assistance.

Once an order has entered production or has been shipped, we may be unable to change the products, size, color, shipping address, or delivery method.

Returns and Exchanges

For information about defective products, incorrect items, refunds, replacements, sizing issues, and return eligibility, please review our Refund Policy.

Contact Us

For questions about shipping or an existing order, contact our support team:

Email: support@pawzaclub.com
Response time: Within 24–48 hours, Monday through Friday

Thank you for shopping with Pawza Club.